LibGuides: Health Care: Cure

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Institute for Healthcare Improvement The Institute for Healthcare Improvement (IHI), an independent not-for-profit organization based in Boston, Massachusetts, is a leading innovator, convener, partner, and driver of results in health and health care improvement worldwide.

Articles

The Application of Hospitality Elements in Hospitals In the last decade, many hospital designs have taken inspiration from hotels, spurred by factors such as increased patient and family expectations and regulatory or financial incentives. Increasingly, research evidence suggests the value of enhancing the physical environment to foster healing and drive consumer decisions and perceptions of service quality. Although interest is increasing in the broader applicability of numerous hospitality concepts to the healthcare field, the focus of this article is design innovations, and the services that such innovations support, from the hospitality industry.
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Wu, Ziqi; Robson, Stephani PhD; Hollis, Brooke
Journal of Healthcare Management: January-February 2013 - Volume 58 - Issue 1 - p 47-62
Hospitality experience within hospitals: What aspects in the service, behaviour and environment dimensions (in) directly influence the hospitality This article is a master thesis about Hospitality experience within hospitals. The article starts with giving background information about healthcare developments, technology in care and hospitality in hospitals. The article compares the differences between expectations and experiences of hospitable behaviour, service and enviroment. It does this by doing a literairy review, conducting interviews, doing desk research and giving a workshop. It also discusses the effect of behaviour, service and enviroment on the chronical patiënt.
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Lamfers, N.M.C., 2016
Hospitality in hospitals: The importance of caring about the patient This article shows the importance of hospitality in hospitals. It uses recent patient experiences to examine their view on hospitality in modern Healthcare. Based on these views and literature the article gives an nursing framework with three levels of hospitality. caring 'about' and not simply caring 'for' the patient is key in this article.
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Kelly, R. Losekoot, E. Wright-Stclair, V., 2016
Hospitality in hospitals? The purpose of this paper is to explore an organization‐wide philosophy of hospitality in a hospital setting.
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Denver Severt (Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA)
Hospitals And Hospitality: What Customer Service and Patient Experience Can Teach Your Business Hospitals and hospitality have a lot in common. But it’s also clear that the two diverge. How broad and deep does this split need to be? The way Micah Solomon, the author of this article, sees it, is that customers want both systems and smiles, the success of every business depends on it. Allowing these two disciplines to meet near the middle affords the best chance for an organisation and its customers, patients and guests to thrive.
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Solomon, M., 2017
What Makes Geisinger's DestinationCare Program Tick Before he arrived at Geisinger in 2016, Jaewon Ryu, an emergency medicine doctor with a law degree, held a raft of leadership roles in health care, insurance, and government, including at Kaiser Permanente, Humana, and the Centers for Medicare and Medicaid Services. He joined the Pennsylvania-based health system as an executive vice president and chief medical officer, and this December became interim president and chief executive officer when its former CEO David Feinberg headed to Google to lead its health care strategy.
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Article by Gardiner Morse. Harvard Business Review, March 19, 2019