Gastvrijheid: Belang van Gastvrijheid

Be a hospitalian | Bobby Stuckey | TEDxBoulder 

In this video, the focus is on the importance of hospitality and how to be a true "hospitalitan". Bobby Stuckey states many times that service is not the same as hospitality. As we mentioned before, preparation is necessary in order to perform well in every area of hospitality. Several examples are given, how attention to details can completely change an experience as well as how it can create a completely different experience. Everyone needs to use hospitality, as it is all about giving, and making other people happy.

Weblinks mainly based on the book Economy of Experiences

On the website of Experience Economy you find several presentations:

• Economy of experiences: summary trends, changing value: TEDx Stenden
• How to transform your business value: Reshaping your business to become disruption proof
• Value creation: several presentations
• Case studies
• Interviews
• Online seminar | Webinar on the Experience Economy (in Dutch)

What's next in service for the hospitality industry, a culture of care: Jan Smith at TEDxTemecula

Jan M. Smith, Founder and President of Inland Management Group, provides organizations and individual clients with invaluable outsourced Human Resource professional advice in the areas of Human Resource Management, Hospitality Operations, Training & Development, Employee Relations, and Recruitment.  She informs on how the process of providing service can be performed in a hospitable manner.