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Horizons in Hospitality International: Design Thinking

Portal for the Minor Horizons in Hospitality of the Hotel Management School Maastricht

Design Thinking

Design Thinking is a methodology that enables you to design and develop hospitable experiences, because this method focuses on the perspective and experience of the guest (stakeholder).
Here you find references to up to date books on Design Thinking as well as links to relevant sites.

Afbeelding van ivke32 via Pixabay

Articles

 

 

 

  • Batat, W., & Addis, M. (2021). Designing food experiences for well-being: A framework advancing design thinking research from a customer experience perspective. European Journal of Marketing, 55(9), 2392-2413. Click here
  • Brown, T. (2008). Design Thinking. Harvard Business review, 86(6), 84-92. Click here
  • Deichmann, D., & Van der Heijde, R. (2016). How design thinking turned one hospital into a bright and comforting place. Harvard Business review. Click here
  • Mahato, S. S., Phi, G. T., & Prats, L. (2021). Design thinking for social innovation: Secrets to success for tourism social entrepreneurs. Journal of Hospitality and Tourism Management, 49, 396-406. Click here

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