Hospitality is a theme that can be researched from different perspectives. Every perspective or viewpoint has its own value. On top of that these viewpoints determine the research methodology and structure of academic articles to a great extent. For example, an article on commercial hospitality within the hospitality industry written from a business perspective offers a completely different approach than an article exploring the concept of hospitality from a philosophical perspective. Or think of the question how you can develop hospitality in an organization. The latter focuses much more on behavioral change in organizations and requires a psychological frame. On the other hand, the development of hospitality in society is a sociological question.
Picture from Abhishek Kumar Biswas via Pixabay
12 Golden Keys to Hospitality Excellence
Twelve inspiring strategies that can revise a dying country club into a “pièce de résistance” of hospitality excellence.
E-book - Hospitality: a social lens
This book progresses debate, challenges the boundaries of ways of knowing hospitality, and offers intellectual insights stimulated by the study of hospitality.
Economy of Meaningful Experiences: humanising business
The 5th revised edition of this book sheds light on the fundamental process of change whereby society is currently searching for new forms of value creation.
Ethics of hospitality
Constructing an ethic of hospitality is essential at a time when we are torn between the imperatives of modernization and growth and the demands of concern and protection. The experience we all have today, that of the fragility of the world, is giving rise to a powerful tendency toward solicitude. From such a perspective, the duty of individuals no longer consists of protecting themselves from society, but of defending it, taking care of a social fabric outside of which no identity can be formed.
Hospitable Healthcare: Just What the Patient Ordered!
Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do?
Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!
Hospitality in healthcare: How top performing practices boost team happiness and give the best in care to their patients
The hospitality industry utilizes specific skills to cater to the particular needs of each individual being served. In healthcare, those we serve include the patient, their family, and the medical team themselves. Utilizing hospitality skills means enjoying your work while reaping the respect and appreciation you deserve as a healthcare provider accompanied by better patient satisfaction. Contrast this with the alternatives-constant team turnover, employee burnout, high stress levels, and a decline in mental health.
Hospitality is a mindset. Whether you are a veterinarian, dentist, chiropractor or physician, Hospitality in Healthcare teaches you how to think with a servant's heart by anticipating and personalizing each person's experience for their gain ... and yours!
Hospitality Experience: An Introduction to hospitality management
Hospitality Experience is an exciting introduction to hospitality management. Step-by-step it shows students how to create and manage unique hospitality experiences. The book provides clear answers to important questions regarding hospitality management, beginning with what it is and who the (future) players involved in it are. It gives a complete overview of the hospitality industry and all the aspects of hospitality management, from design to delivery of hospitality experiences.
Hostmanship: the art of making people feel welcome
This is what readers have said: "This book was a wake-up call for me! If you look after your guest, your guest will look after you!"
This is what the Swedish author Jan Gunnarsson says about the book: "I could say that this book literally changed my life. Since its publication I've been like a travelling salesman in Hostmanship. I've addressed tens of thousands of people in every imaginable location, both in Sweden and abroad. I've stood in churches, in a lighthouse and any number of town halls around the country in front of leaders and co-workers from the private and public sectors. One day they might be phone engineers, piping wholesalers or doctors in the audience, and the next day maybe marketing people, a management group or some freshly-qualified students. An audience whose experience spans from the biggest companies to fledgling sole-trader companies. Everywhere I've been I've met so many wonderful and professional people who've shared their thoughts around the concept of good Hostmanship."
If Disney ran your hospital: 9 1/2 things you would do differently
The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communities their loyal fans
You're not listening: what you're missing and why it matters
Listening has the potential to transform our relationships and our working lives, improve our self-knowledge, and increase our creativity and happiness. While it may take some effort, it's a skill that can be learnt and perfected. When all we crave is to understand and be understood, You're Not Listening shows us how.
To search for online journal titles, use:
► The 'Publication Finder'
Enter one or more search terms or search by discipline to find e-journals on your topic.
To search at the article level use:
► Search engine DiZ
Zuyd exclusive and usually access full-text.
► Google Scholar
Also searches outside the Zuyd collection,
but you do not always have access to full-text.
Zuyd Library has numerous journals in its collection around this topic. Some core titles are listed here. For a complete overview, check out the page in the LibGuide Hotel Management.
A Hotel is Just a Building | Bashar Wali | TEDxWilmingtonSalon
“People first. Hoteliers second." We always have to keep in mind that hotels are just buildings, and what creates value are people, they make people feel welcome in hotels.
TEDx Maastricht talk by Jan Gunnarsson
Jan Gunnarsson is a hospitality industry veteran from Sweden who exhibits a refreshing take upon customer service and leadership. Jan believes customer experience is not in the first place about strategies and tactics but about the attitude we bring. Jan talks about how the heart of a business is an attitude of yourself.