The library has a large collection of books, which has been specially compiled for the hotel management school. The books can be consulted on the spot, but you can also borrow them. There is also access to e-books, which can be searched online in specialised databases licensed by Zuyd Library.
Watch the 3 infoclips about the Zuyd Library Catalogue
1.Basic Search - 2.Advanced Search - 3.Citing with DiZ
Digital Access
The hotel industry has gone through important transformations, not only in terms of management and operation but also in terms of interaction with consumers. Technological development and adaptation to the digital era have been one of the greatest challenges for hotels. This book aims to fill the gap in the literature in this specific area of the tourism sector and contribute to a better understanding of trends and challenges in the hotel industry on a global scale.
Digital Access
This book is aimed at professionals, students, researchers and anyone wishing to understand the dynamics of price management in a constantly changing economic environment. It highlights the importance of transparency and fairness in maintaining consumer confidence, while demonstrating that Revenue Management is much more than a simple pricing technique: it is an essential strategic tool for many service companies.
Digital Access
Today's most sought-after “customer service sleuth” and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association―shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.
Digital Access
Now in a fully revised and updated fourth edition, Event Management in Sport, Recreation, and Tourism provides a comprehensive theoretical and practical framework for planning and managing events at all levels, from smaller local events to mega-events.Focusing on the role of event manager and their diverse facilitation responsibilities through each phase of the event planning process, the book is designed to encourage critical thinking, to help the reader to become an adaptable and capable manager ready to cope with the constantly evolving challenges of the contemporary events landscape.
Digital Access
Let's Go: How Core Values and Purpose Create a Business Journey Worth Making walks you through the process of discovery: how to determine what your company's core values can be, how to implement them, and how to test the process to figure out what works and what doesn't.
E-BOOKS
Search online for e-books in the databases below.
