Hospitality Experience: an introduction to hospitality management (E-book)
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Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly
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Hospitality: A New Dawn in Sustainability & Service
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The Heart of Hospitality
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Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company's president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today's new breed of luxury travelers Double-five-star chef and hotelier Patrick O'Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today's travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Ripert's principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
So You REALLY Like Working with People?
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Doug Kennedy goes beyond offering traditional hospitality concepts such as "telephone skills," "using customer names," and "techniques for handling complaints," all of which have been covered again and again by others. Instead, readers explore the true heart of hospitality, because that's where it all starts. "So You REALLY Like Working With People?" draws on the many hospitality lessons Doug learned from personally training more than 20,000 managers and frontline staff of hotels, resorts and lodging companies of all types throughout North America and worldwide. Many of the stories shared herein originate from the hospitality superstars he has met in doing so. Doug's content also comes from his 19 years working as a frontline customer service employee, including eight years in the hotel business and 11 years working his parents' small business from age 9. By reading his "Five Principles for Hospitality Excellence," readers will not only learn how to deliver service experiences that foster customer loyalty and "word of click" social media advertising, but they will also learn how to have a lot more fun along the way!
Hospitality & Tourism Complete is a reliable full-text database that covers all areas of hospitality and tourism, including hospitality law, market trends, and hotel management. In addition to digital journals, it provides magazines, business and country reports, books, and newspapers.
For more information about this database see: Libguide Hospitality & Tourism Complete
